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Diehl & Associates, Inc.
ISO 13485 / ISO 9001:2008 /
TS 16949 / ISO 14001 /
Covering North America 
1127 Sparrowwood Blvd
Batavia, Ohio 45103 phone (513) 708-3531
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Consultancy Assistance
 
Attaining certification to ISO 9000, ISO 14001 and/or TS 16949 has become increasingly important to companies wishing to win new or retain  customers in the USA and worldwide.

In addition to the marketing advantage, there are also considerable operational benefits to be gained from implementing an effective quality management system.

We offer a complete range of consultancy services (and will work with your staff), to meet your quality management objectives and to ensure the quality system is relevant in terms of the company's operation. We believe there are no "off the shelf" solutions.

We always endeavor to meet individual company needs and are prepared to be flexible in our approach. Below are some of the services we offer. You may be interested in the Small Firms program for companies with less than 25 employees.

Audit and Review (GAP)

To start the project we can conduct an audit and review of your existing practices to establish the current extent of compliance to the standard. From this review we will prepare and present a report identifying all the activities considered necessary for certification, together with associated timescales.

We will also establish the scope of registration and determine which of the ISO 9000, TS 16949, or ISO 14001 standards should be included.

We provide this service under a fixed proposal with no obligation to use us any further.

Implementation

Due to time and staff constraints our clients often ask for further assistance to implement the quality management system. Should you require such assistance our role would be one of project management to provide the following:
  • Presentation to your staff on the requirements and implications of ISO 9000 / ISO 14001 / TS 16949.
  • Assistance with the content of operational procedures.
  • Training of internal auditors.
  • Help in the selection of certification bodies.

Pre-assessment Audit

You may require us to conduct a pre-assessment audit. This is usually carried out approximately two months prior to the third party assessment to ensure the quality system is operating effectively. Any deficiencies would be identified and corrective action applied, allowing you to proceed to the third party assessment with a high degree of confidence.

Small Firms Program

If you have less than 65 employees and have decided that registration to ISO 9000 / ISO 14001 / TS 16949 is important to your business, we offer you a cost effective program leading to third party registration. This program is suitable for companies with no previous experience of quality management systems.

Over 400 companies have already achieved registration to ISO 9000 or TS 16949 using this program.

There are two different approaches to this program. Each approach includes a combination of on-site consultancy assistance, structured training for your employees and telephone/fax support. Depending upon the approach, companies can expect certificates within 5-15 months.

The main features of each approach to the program are described below.

Implementation Assistance

Throughout the program you will be supported by one consultant who will project manage the implementation process, providing on-site assistance and guidance to your staff.

The on-site consultancy is supplemented by group sessions at which you can assess progress and meet with third party registrars. Telephone and fax support is provided throughout the program.

  • Quality Manual
    Early in the program the consultant will conduct an on-site review of your operation to compile a quality manual and identify the procedures required to meet the standard.
  • Implementing the Quality System
    Further on-site visits are made to assist your staff with procedure content and implementation activities.  We also offer our direct assistance to your staff in documenting your quality management systems on-site.
Our role is to provide guidance in all key areas. We will ensure the requirements of the standard are met and the documented quality system is relevant to your operation.

Training

The small firms program includes carefully structured training sessions, time phased to correspond to the implementation steps.
  • ISO 9000/TS 16949/ ISO 14001
    An ISO 9000 / ISO 14001 / TS 19649 awareness seminar giving an in-depth understanding of the standard is provided to key members of your company to start the program.
  • Procedure Writing
    Assistance with procedure writing for those responsible for documenting the Quality system. This program is designed to provide delegates with one-on-one assistance developing the necessary skills to document the quality system.

    Companies have the option for the consultant to work with the staff to document the procedures and/or work instructions, etc. for them.

  • Auditor Training
    As the implementation of your quality system progresses, an internal auditor course is provided. This course will inform your internal auditors on how to prepare and conduct internal quality audits. It comprises of one day in the classroom plus a day of live auditing at your site.

Pre-assessment Audit

A feature of the program is a pre-assessment audit. This is recommended to be carried out approximately 2 months prior to the third party assessment to ensure the quality system is operating effectively. Any deficiencies would be identified and corrective action applied. Allowing you to proceed to the third party assessment with a high degree of confidence.

Contact us if you would like further information about the Small Firms program.

 
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